Refund Policy

At portier.dev, we strive to provide excellent service and ensure that our platform meets your expectations. If you are not fully satisfied with your purchase, we are here to help.

1. Refund Eligibility

• Refunds are available within 30 days of the original purchase date.
• To be eligible for a refund, you must provide proof of purchase and an explanation for why the service did not meet your expectations.
• Refunds will not be granted for issues caused by factors outside our control, such as network problems, device issues, or misuse of our platform.

2. How to Request a Refund

• To request a refund, please contact our support team at contact@portier.dev with the subject "Refund Request." Be sure to include your order details and a description of the issue.
• Our team will review your request and respond within 5-7 business days.
• If your refund is approved, the amount will be credited back to your original payment method.

3. Non-Refundable Items

• Subscription fees for services that have been fully used within the refund window are non-refundable.
• Custom or personalized services are not eligible for a refund.
• Refunds are not available for accounts suspended due to violations of our Terms of Service.

4. Partial Refunds

In certain situations, partial refunds may be granted at our discretion, such as for services used only for a portion of the subscription period.

5. Processing Time

Once approved, refunds are processed within 7-10 business days. Please note that your financial institution may take additional time to process the refund.

If you have any questions regarding our refund policy, feel free to reach out to our support team at contact@portier.dev.